Staff and Departmental Directory

Choose a Department for More Information

Community Giving

 
 
Email: CharitableFoundation@pacificsource.com
Local: (541) 684-5221
Toll-free: (800) 624-6052
Fax: (541) 225-3626

 

Contact for:

 

Customer Service for Members

 
  Idaho:
Email: cs@pacificsource.com
Local: (208) 333-1596
Toll-free: (800) 688-5008
TTY: (800) 377-3529
Fax: (208) 333-1545

 

Montana:

Email: cs@pacificsource.com
Local: (406) 442-6589
Toll-free: (877) 590-1596
TTY: (800) 253-4091

 

Oregon:  

Email: cs@pacificsource.com
Local: (541) 684-5582
Toll-free: (888) 977-9299
TTY: (800) 735-2900
Fax: (541) 225-3631

 

En Espanol:

Local: (541) 684-5456
Toll-free: (800) 624-6052 ext. 1009

 

Contact for:

  • Questions about health plan benefits
  • Questions about InTouch for Members
  • Medical claim questions
  • Pharmacy benefit questions
  • Help locating a participating provider
  • Questions about coordination of benefits with other coverage
  • Child custody and accident reports
 

Customer Service for Providers

 
 
Email: cs@pacificsource.com
Toll-free: (855) 896-5208 

 

Dental Services

 
 
Email: dental@pacificsource.com
Local: (541) 225-1981
Toll-free: (866) 373-7053
Fax: (541) 225-3655

 

Contact for:

  • Dental benefit or claim questions 
 

Group Policy Sales

 

Health Services

 
  Idaho:
Email: healthservices@pacificsource.com
Local: (208) 333-1563
Toll-free: (800) 688-5008
Fax: (208) 333-1597

 

Montana:

Email: healthservices@pacificsource.com
Local: (406) 442-6595
Toll-free: (877) 570-1563
Fax: (406) 441-3378

 

Oregon:

Email: healthservices@pacificsource.com
Local: (541) 684-5584
Toll-free: (888) 691-8209
Fax: (541) 225-3625

 

Contact for:

  • Provider requests for preauthorization of services
  • Provider requests for referral authorization
  • Case management services
 

Human Resources

 
 
Email: hr@pacificsource.com
Local: (541) 686-1242
Toll-free: (800) 624-6052
Fax: (541) 225-3639

Visit our Careers area to find information on job opportunities. 

 

Individual Policy Sales

 
  Idaho:
Email: individual@pacificsource.com
Local: (208) 333-1559
Toll-free: (855) 333-1559
Fax: (208) 342-4508

 

Montana:

Email: individual@pacificsource.com
Local: (406) 442-6609
Toll-free: (888) 684-5585

 

Oregon:

Email: individual@pacificsource.com
Local: (541) 684-5585
Toll-free: (866) 695-8684
Fax: (541) 225-3646

 

Contact for:

  • Information about PacificSource Elect, BrightIdea, and SmartHealth individual policies
  • Name and address changes for members on individual policies
 

InTouch for Employers

 
 
Email: InTouchforEmployers@pacificsource.com
Local: (541) 225-3742
Toll-free: (800) 624-6052, ext. 3742

 

InTouch for Members

 
 
Email: cs@pacificsource.com
Local: (541) 684-5582
Toll-free: (888) 977-9299 

 

InTouch for Agents

 
 
Email: intouchforagents@pacificsource.com
Local: (541) 686-1242
Toll-free: (800) 624-6052

 

InTouch for Providers

 
 
Email: providernet@pacificsource.com
Local: (541) 684-5580
Toll-free: (800) 624-6052, ext. 2580

 

Legal & Compliance

 
 
Email: lc@pacificsource.com
Local: (541) 686-1242
Toll-free: (800) 624-6052
Fax: (541) 225-3628

 

Contact for:

  • Inquiries about policy coverage decisions
  • Member grievances and appeals 
 

 

Marketing Communications

 
 
Email: colleen.thompson@pacificsource.com
Local: (541) 684-5453
Toll-free: (800) 624-6052
Fax: (541) 225-3640

 

Contact for:

  • Advertising and marketing opportunities
  • Event sponsorships
  • Public relations
  • Media inquiries and press releases 
 

 

Membership Services

 
 

Idaho:

Email: membership@pacificsource.com
Local: (208) 333-1533
Toll-free: (888) 839-6888
Fax: (208) 433-4600

 

Montana:

Email: membership@pacificsource.com
Toll-free: (888) 839-6888
Fax: (208) 433-4600

 

Oregon:

Email: membership@pacificsource.com
Local: (541) 684-5583
Toll-free: (866) 999-5583
Fax: (541) 225-3642

 

Contact for:

  • Group coverage eligibility questions
  • Questions about InTouch for Employers
  • Continuation coverage (COBRA) information
  • Name and address changes for members on group coverage
  • Group billing questions
  • Adding and terminating members from group coverage
  • Requests for ID cards
  • Individual Billing questions
  • Individual payment questions/options
 

Pharmacy Services

 
 
Email: pharmacy@pacificsource.com
Local: (541) 686-1242
Toll-free: (800) 624-6052, ext. 3784
Fax: (541) 225-3665

 

Contact for:

  • Questions about participating pharmacies
  • Questions about compounded prescriptions
  • Questions about injectable, biotech, and other specialty medications
  • Provider requests for prescription preauthorization 
 

Provider Network

 
 
Email: providernet@pacificsource.com
Local: (541) 684-5580
Toll-free: (800) 624-6052
Fax: (541) 225-3643

 

Contact for:

  • Provider contracting
  • Provider office education and service
  • Questions about InTouch for Providers
  • Provider data changes (names, addresses, claims payment information)
  • Electronic claim transmission questions
  • Provider credentialing

View our Provider Service Staff Directory

 

Sales

 
  View our Sales & Service Staff Directory

Spanish Language Assistance

 
 
Email: cs@pacificsource.com
Local: (541) 684-5456
Toll-free: (800) 624-6052 ext. 5456

 

Third Party Recovery/Subrogation

 
 
Email: thirdparty@pacificsource.com
Local: (541) 686-1242
Toll-free: (800) 624-6052
Fax: (541) 225-3633

 

Contact for:

  • Questions about claims that may involve another party (auto accidents, work injuries, etc.) 
 

Web Site

 
 
Email: webmaster@pacificsource.com
Local: (541) 686-1242
Toll-free: (800) 624-6052
Fax: (541) 225-3640

Medicare

Looking for PacificSource Medicare? Contact us

Medicaid

Looking for PacificSource Community Solutions (Medicaid)? Contact us.

Last updated 1/31/2014