Why PacificSource?
To know us is to love us—that’s what our customers tell us through our ongoing customer surveys. Our members appreciate our personal service and commitment to quality healthcare.
PacificSource has a customer satisfaction rating of 95 percent—a figure that’s virtually unheard of in our industry.
As an employer client, you’ll enjoy:
- Phone contact with a live person - not automated response systems
- A dedicated Client Service Representative to help with everything from employee enrollment meetings through annual renewals
- A dedicated Membership Service Representative to help with billing and enrollment questions
- InTouch for Administrators, our secure Web site for employers where you can manage enrollment, access your plan documents, download reports, and more
- Tools, information, and one-on-one assistance to help you set up or tune up your workplace wellness program and meet your employee wellness goals
- Medical management programs and services to help those with more intensive medical needs get the most effective, cost-efficient care
- No-cost extras to help your employees manage their health and stretch their healthcare budgets
As a PacificSource member, you’ll enjoy:
- Phone contact with a live person - not automated response systems
- Average on-hold time of less than 20 seconds
- Fast, accurate claims payment
- InTouch for Members, our secure Web site where you can track your claims, deductibles, out-of-pocket expenses, preauthorizations, referrals, and more
- InTouch Health Manager, an online health and wellness center with personalized information, health risk assessments, and tools to help you make the most of your health
- Extensive provider networks, including coverage all across the U.S. and abroad
- Medical management programs and services for those with more intensive medical needs
- No-cost extras to help manage your health and stretch your healthcare budget