PacificSource Health Plans HEDIS Results
Providing great service is an important part of how we do business. To ensure our members are receiving the care and service they expect, we track customer satisfaction in many different ways. One of the annual measures we use is the National Committee for Quality Assurance standardized reporting measure, HEDIS.
In the two years we've participated in HEDIS, our scores for customer service have been in the 90th percentile, and we score better than the mean for Oregon and national insurance carriers in many other categories.
Our positive results are attributed not only to the effort of our employees, but to the many high quality healthcare professionals who make up our provider network.
HEDIS, which stands for Healthcare Effectiveness Data and Information Set, is a tool used by more than 90 percent of America’s health plans to measure things such as care and service. HEDIS makes it easier to compare plans on an apples-to-apples basis. In our HEDIS reporting, we use CAHPS survey results. CAHPS (Consumer Assessment of Healthcare Providers and Systems) is an initiative of the United States Department of Health and Human Services Agency for Research and Quality. It measures members’ satisfaction with PacificSource and physician and healthcare services.