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Introducing a Refreshed InTouch for Members

We're pleased to announce that we've refreshed InTouch, our secure web portal for members. You still have the same 24-hour access to your benefit and coverage information, now with a mobile-friendly experience and improved features.

Some improvements we've made include: 

  • The site pages adjust to your devicewhether you're on your desktop at home or your mobile at the office. 
  • Primary information is displayed on the homepage. Simply scroll down to view your progress toward deductibles and out-of-pocket limits, co-pays and co-insurance, service allowances, and more.
  • You have instant access to your temporary ID cardanytime, anywhere you have phone service.
  • Explanation of benefits are easy to viewno download required. 
  • Message notifications alert you to important information.

Experience InTouch for yourself, and enjoy the improved features it has to offer! Log into or sign up for InTouch, today.

 


 

Healthy Resources in Your Community

Community HealthExplore what your community has to offer by checking out your local resources for a variety of services. Need help finding a resource? Call 2-1-1 for free and confidential information about resources in your community. This resource is available 24 hours a day, seven days a week.

Substance Abuse and Mental Health Services Administration (SAMHSA). This is a national resource available to anyone seeking help for behavioral health, substance abuse, coping with disasters, and more. Individuals seeking help can visit SAMHSA.gov or call the national helpline at (800) 662-HELP (4357).

Community gardens. Want to garden but don't have a yard? Check out CommunityGarden.org to see if your community offers individual garden plots in a community setting.

Farmers markets. Buy fresh fruit and vegetables directly from a local farmer. You'll often find other local products, such as meat, dairy, and grains. To find a farmers market near you, visit AMS.USDA.gov/local-food-directories/farmersmarkets.

Free and low-cost fitness classes. Contact your local Parks and Recreation Department, YMCA, or even a local hospital to learn about classes in your community. Don't forget to also check out local walk/bike paths and playgrounds in your area.

Community and senior centers. Community centers are a great place for the whole family to have fun, with events and activities geared toward kids, adults, or the whole family. Senior centers offer a wealth of social activities for those age 50 and older, including dancing, art classes, music lessons, support, and volunteer opportunities.

Veteran Crisis Line. Veterans and their families have access to the Veterans Crisis Line for support any time they need it. The responders at Veterans Crisis Line are ready to help veterans of all ages-no matter what the circumstances. Call toll-free at (800) 273-8255 and press 1, online chat at VeteransCrisisLine.net, or via text at 838255.

Suicide prevention. Free and confidential support is just a phone call away if you or a loved one is having thoughts of suicide or other emotional distress. Support from a skilled, trained counselor is available anytime when you call (800) 273-TALK.

 


 

Everything You Need at PacificSource.com/YourPlan

Questions about your health plan? You'll find answers online anytime at PacificSource.com/YourPlan, including information on these topics.

Getting the care you need

  • After hours or emergency care 
  • Covered benefits and services 
  • Benefit exclusions 
  • Costs you may have to pay 
  • Find a doctor and information about doctors 
  • Find a specialist, behavioral health provider, or hospital 
  • Out-of-area care and benefits 
  • Pharmacy information

Manage Your Health and Benefits Online

  • Access your personal benefit information with InTouch 
  • Learn more about your health with CaféWell 

Learn about Our Wellness Programs and Discounts

  • Wellness programs 
  • Extra benefits, discounts, and services 

Your rights and services

  • How to send us a claim 
  • How to voice a complaint and your right to appeal 
  • Your right to independent, external appeals review 
  • How we protect your personal health information 
  • Language assistance 
  • TDD/TTY assistance 
  • Your rights and responsibilities

Learn about our health plan programs

  • How new technologies become covered services 
  • How to access personal health records 
  • How to get help from a case manager 
  • How to get support for a chronic condition 
  • Information about our quality improvement program and progress toward goals 
  • Information about our utilization management program 

Learn more about preauthorization

  • What is preauthorization
  • How preauthorization decisions are made 
  • Our policy prohibiting financial incentives 

For specific information about your plan's coverage, log into InTouch.

InTouch gives you secure, 24/7 access to your benefits, Explanation of Benefits statements, deductible information, wellness tools, and more. You can even set your preferences to go paper-free.

Need to sign up for InTouch? 

Sign up for InTouch, now.

Questions? We're here to help! 

Customer Service

Email: cs@pacificsource.com

Idaho 

8:00 a.m. to 5:00 p.m. MT
(208) 333-1596 or
(800) 688-5008 (toll-free)

Montana 

8:00 a.m. to 5:00 p.m. MT
(406) 442-6589 or
(877) 590-1596 (toll-free)

Oregon 

7:00 a.m. to 5:00 p.m. PT
(541) 684-5582 or
(888) 977-9299 (toll-free)

Translation Services

(541) 684-5456 or
(800) 624-6052, ext. 1009

¿Necesita ayuda?Siempre estamos dispuestos a ayudarle si tiene alguna pregunta acerca de sus beneficios. Llámenos sin cargo al (800) 624-6052, ext. 1009 o envíe un correo electrónico a cs@pacificsource.com

 


 

Prepare for Flu Season

We may be in the heart of summer, but it won't be long before fall-the start of flu season. Peak flu season can begin as early as October and last through May. The best time to get a flu shot is in September or October. It takes about two weeks for the flu shot to be most effective. Mark your flu shot on your calendar so you're protected for the upcoming flu season.

What else should you know about flu shots? 

  • Flu shots offer valuable protection. A flu shot doesn't guarantee you won't get the flu, but it helps. In fact, it provides you with up to 60 percent more protection than if you don't get one. 
  • You don't get the flu from flu shots. Modern flu vaccines don't use live viruses, which means you can't catch the flu from a flu shot. 
  • You can get a flu vaccine at no cost to you. Most of our health plans allow you to get the flu vaccine at no cost when you get it from provider or pharmacy in your plan's network. Visit PacificSource.com/flu to find providers and pharmacies near you. 
  • Pharmacies offer convenience. Most pharmacies offer drop-in flu shots with little or no waiting. 

If you're not sure the flu shot is covered by your health plan, please contact our Customer Service Department. For more information, visit PacificSource.com/flu.

Tips to Fight the Flu

  • Cover your cough with a tissue. This is a simple way to help keep the virus from spreading. Feel a cough or sneeze coming on, but don't have a tissue? Cough or sneeze into your elbow-not your hand.
  • Wash your hands frequently. You should do this even when it's not flu season, but it's especially important when viruses are in the air. Wash your hands with soap and water for a full 20 seconds.
  • Get a flu shot. This is a great way to protect yourself and look out for others who share space with you at home or at work.
  • Encourage your family members to get flu shots.  Fall and winter season family fun is more enjoyable when everyone is well enough to participate in activities.

 


 

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This Member Newsletter is provided for general information only, and is not to be used to determine benefits. Your benefits are determined only by your policy. Please refer to your plan materials or our Customer Service Department for specific benefit information.