No-cost Extras for PacificSource Members

As a PacificSource member, you have access to extra benefits and services as part of your medical coverage. 

Online Tools Available at

InTouch for Members

Through your secure website, InTouch, you can view your claims, status of preauthorizations, accumulated expenses toward your plan’s deductible, and more, at your convenience.

You can also access our online health and wellness center through InTouch, which includes personalized wellness information and a variety of helpful, easy-to use tools, including a health risk assessment.

Participating Provider Directory

Take advantage of your plan’s higher participating provider benefits. Find up-to-date participating provider information based on your location, network, or your doctor’s name using this online directory.

Pharmacy Coverage

All PacificSource plans feature pharmacy coverage, and wherever possible, generic drugs are used in place of name brands to help you save money. You’ll find drug list information and more about our preauthorization, step therapy, and exception processes online at

Caremark® Prescription Discount Program

Our Prescription Discount Program saves you money on qualifying prescription drugs not covered by your plan. It is available to you and any family members enrolled in your health plan’s coverage.

Wellness and Health Management

These extra services are not insurance, but are offered in addition to your medical plan to help you take charge of your health. To learn more, visit the For Members section of our website,

24-Hour NurseLine

Have a question about your health? Not sure whether you need to see your doctor? Our nurse line gives you 24/7 access to professionals who can answer your health and wellness questions.

Weight Management Programs

As a part of your PacificSource medical coverage, you can participate in a Weight Watchers® reimbursement program or receive discounts from Jenny Craig®.

Gym Membership Discounts

Receive discounts from over 10,000 gyms and fitness centers, including big chains and local favorites.

Condition Support

Our Condition Support Program offers you education and support if you have asthma, chronic obstructive pulmonary disease, coronary artery disease, diabetes, or heart failure, or if you have a child with juvenile diabetes.

Care Quality Program

Should you need more intensive medical services, we have a Utilization Management Program in place to make sure you receive appropriate, effective, and efficient medical care. Nurses are also available to assist you in ensuring you receive the right care at the right time.

Tobacco Cessation

Our program includes one-on-one treatment sessions with a professional Quit Coach to help you quit tobacco use for good. You’ll also receive a Quit Kit with nicotine replacement therapy supplies (nicotine gum or patches) to help keep you on track.

Prenatal Program

Our Prenatal Care Program helps expectant mothers reduce their risk of premature birth. Participants receive educational materials and toll-free telephone access to a nurse consultant.

Health and Wellness Education

You can get reimbursed up to $150 per plan year for health and wellness classes, including first aid, CPR, pregnancy, parenting, heart health, nutrition, fitness, and more. 

Travel Emergency Assistance Program

If you experience a medical emergency while traveling 100 or more miles from home or abroad, you can access services provided by Assist America® Global Emergency Services at no cost.

InTouch for Members

Last updated 12/21/2018