Physician and Provider Manual

PacificSource Commercial Plans

The PacificSource Physician and Provider Manual is your desktop reference for information about PacificSource commercial policies and procedures. It can also be used as a training tool when familiarizing new employees to PacificSource. Updates are announced in The Provider Bulletin newsletter and on the For Providers - Welcome page of this website.

Please take a moment to look over the sections that relate to your responsibilities.  

If you have any questions or suggestions regarding this manual, you are welcome to contact your PacificSource Provider Service Representative.

Updates: Sections 4.6.2 September 2018

Complete Commercial Provider Manual

For a faster download time and to easily find what you're looking for, you can also follow the links below to view a specific chapter of the Provider Manual.


Covered Expenses, General Exclusions, and Limitations

Table of Contents

Section 1    Introduction

Section 2    Who to Contact

Section 3    Glossary of Terms

Section 4    Physicians and Providers

Section 5    Referrals 

Section 6    Medical Management 

Section 7    Pharmacy 

Section 8    Products 

Section 9    Members

Section 10    Filing Claims

Section 11    Billing Requirements 

Section 12    Publications and Tools 

InTouch for Providers

Access your PacificSource account information 24/7.

Medicaid Dental Providers

Learn more about our contracted dental provider networks for Medicaid dental services.

Learn more >

Manuals for Our Government Plans

The PacificSource provider manual linked from this page is for our commercial health plans only. We have separate manuals for our government lines of business. Below are links to the web pages where you can access those manuals.

Medicare Provider Manual

Medicaid Provider Manual

Questions About the NPI?

We've put together a Frequently Asked Questions  sheet to better explain the purpose of your National Provider Identifier (NPI). If you've not done so, please forward your NPI to us at

Last updated 9/4/2018