Billings Clinic Employee
Health Plan Information
Welcome to PacificSource
Glad to have you with us
When we say PacificSource is a members-first company, here’s what we mean: Our organization exists because of you.
On one level that means we’re focused on your health and your future. On another, more day-to-day level, we are here, more than a thousand of us, dedicated to serving you in ways that make you happy.
For members, help is never more than a phone call away. Contact us. We’re here for you.
Choose a doctor
In Montana, Idaho, Oregon, and Washington
Use our provider directory to search for doctors, specialists, and healthcare facilities in your network.
Note: your medical provider network is Billings Clinic Employee Health Plan.
Outside our four-state region
Members can access in-network care nationwide through our collaboration with Aetna Signature Administrators®:
Selecting a primary care provider
We recommend having a primary care doctor who can coordinate care and help you achieve your health and wellness goals.
Selecting a primary care provider is easy using our online provider directory. Simply choose the doctor you would like to see and click “set as my PCP.”
You can also contact Customer Service and we’ll be happy to help you find a doctor or update our information if a primary care provider is already in place.
Get Connected
Sign up for InTouch
Our InTouch portal gives you fast, secure, online access to your plan’s benefit details. You’ll also enjoy time-saving tools and shortcuts designed to help you manage your health your way.
Note: You can register for InTouch once coverage begins.
Your pharmacy benefits
Need prescription drugs? Your pharmacy benefits are provided by MedImpact and all prescriptions must be filled through the Atrium Pharmacy.
When filling prescriptions, please use these important codes, which can also be found on your PacificSource member ID:
RxBin: 003585
RxGroup: PHI05
RxPCN: ASPROD1
Your dental and vision benefits
Members may see any dentist or vision provider to access their benefits. No network is required!
Usually, your provider or pharmacy will submit claims on your behalf. If you need to send a claim to us yourself, please use our claims form (PDF).
Your wellness benefits
Looking for ways to enhance your well-being? Explore your wellness benefits at BeWell.
COBRA Participants
Automatic premium payments may be set up at: COBRA.PacificSource.com.
If you have questions, please contact our COBRA department at COBRA@PacificSource.com or 877-355-2760 TTY: 711. We accept all relay calls.
Fitness Discount
Low membership fees at thousands of fitness centers.
Call HealthLine
If you have health questions or need assistance finding a doctor, talk to our registered nurses at the Billings Clinic HealthLine:
800-252-1246
Documents and forms
Contacts
PacificSource Customer Service
888-246-1370 (toll-free) (hours: 8:00 a.m. to 5:00 p.m.,
Monday through Friday) TTY: 711
CS@PacificSource.com
Pharmacy claims
MedImpact
877-403-6030
CustomerService@MedImpact.com
Wellness benefits
BeWell portal