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Billings Clinic Employee
Health Plan Information

Welcome to PacificSource

Glad to have you with us

When we say PacificSource is a members-first company, here’s what we mean: Our organization exists because of you.

On one level that means we’re focused on your health and your future. On another, more day-to-day level, we are here, more than a thousand of us, dedicated to serving you in ways that make you happy.

For members, help is never more than a phone call away. Contact us. We’re here for you.

Choose a doctor

In Montana, Idaho, Oregon, and Washington

Use our provider directory to search for doctors, specialists, and healthcare facilities in your network.

Note: your medical provider network is Billings Clinic Employee Health Plan.

Find a doctor

Outside our four-state region

Members can access in-network care nationwide through our collaboration with Aetna Signature Administrators®:

Find an Aetna provider

Selecting a primary care provider

We recommend having a primary care doctor who can coordinate care and help you achieve your health and wellness goals.

Selecting a primary care provider is easy using our online provider directory. Simply choose the doctor you would like to see and click “set as my PCP.”

You can also contact Customer Service and we’ll be happy to help you find a doctor or update our information if a primary care provider is already in place.

Get Connected

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Sign up for InTouch

Our InTouch portal gives you fast, secure, online access to your plan’s benefit details. You’ll also enjoy time-saving tools and shortcuts designed to help you manage your health your way. 
 

Sign up for InTouch

Note: You can register for InTouch once coverage begins.

myPacificSource App

Got a smartphone or tablet? Download our free app to:

  • View your member ID any time
  • Find a doctor or hospital 
  • Check your deductible status
  • And more
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Your pharmacy benefits

Need prescription drugs? Your pharmacy benefits are provided by MedImpact and all prescriptions must be filled through the Atrium Pharmacy.

When filling prescriptions, please use these important codes, which can also be found on your PacificSource member ID:

RxBin: 003585
RxGroup: PHI05
RxPCN: ASPROD1

Sign in to MedImpact

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Your dental and vision benefits

Members may see any dentist or vision provider to access their benefits. No network is required!

Usually, your provider or pharmacy will submit claims on your behalf. If you need to send a claim to us yourself, please use our claims form (PDF).

 

 


Your wellness benefits

Looking for ways to enhance your well-being? Explore your wellness benefits at BeWell.

Sign in to BeWell

COBRA Participants

Automatic premium payments may be set up at: COBRA.PacificSource.com

If you have questions, please contact our COBRA department at COBRA@PacificSource.com or 877-355-2760 TTY: 711. We accept all relay calls.

Fitness Discount

Low membership fees at thousands of fitness centers. 

Learn about fitness center discounts

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Call HealthLine

If you have health questions or need assistance finding a doctor, talk to our registered nurses at the Billings Clinic HealthLine: 
800-252-1246

Documents and forms

Contacts

PacificSource Customer Service

888-246-1370 (toll-free) (hours: 8:00 a.m. to 5:00 p.m.,
Monday through Friday) TTY: 711
CS@PacificSource.com