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Welcome Legacy Health employees! Find information on this page about your Legacy Health medical and flexible spending account plans, as well as programs and services included with your coverage.

All of us at PacificSource are pleased to serve you and your family members!   

Important Information for Your Healthcare Providers

Please give the notice, “ Legacy Employee Health Plan: Crucial Information for Providers,” to your providers. This notice informs them about sending your labs, advanced imaging referrals, and so on to only in-network Legacy providers and facilities. Your provider may not be aware that out-of-network providers and facilities are not covered under your employee health plan.

Find a Legacy + Network Provider:

Your medical plan covers eligible services and supplies from Legacy + Network facilities and providers for enrolled employees and dependents. Coverage outside the Legacy + Network is limited to:   

  • Emergency and urgent care services for non-routine care (See “Important medical plan terms” in your Employee Benefits Guide.) 
  • Covered services not available through a Legacy + Network provider that are medically necessary (Prior authorization from PacificSource is required before services are rendered.)
  • Covered services received from any licensed chiropractor, acupuncturist, or massage therapist, as well as diabetic supplies 

All other services rendered by a non-Legacy + Network facility or provider for any enrolled employee and or dependent will not be covered. You should inform your provider that all laboratory tests and advanced imaging services must be provided at a Legacy Laboratory or Legacy Facility in order to be covered, unless Legacy cannot provide those services. Please be sure to review the Legacy + Network provider list before scheduling healthcare appointments. See “Summary of Medical Benefits” in your Employee Benefits Guide for more information. 

Find a Provider

To find a Legacy + provider, you may click on the above Find a Provider link. 

See also: Benefits While Traveling Abroad Flier (PDF)

    Temporary ID Card 

    Once your PacificSource coverage begins, you will need to present your member ID card when you visit your doctor or pharmacy to ensure they have the correct insurance information. Print a temporary ID card now.

    Register for InTouch, and go paper free!

    Once your coverage begins, you can register for InTouch for Members, our secure member website. InTouch gives you 24-hour access to plan materials and benefits, such as your out-of-pocket maximum or limits, Explanation of Benefits (EOBs), and the status of authorizations and referrals.

    You can even sign up to go paperless and receive EOBs by email. Keep in mind it may take a few weeks before your benefit summary and member handbook are available through InTouch.

    Forms and Fliers

    Health coverage:

    Flexible spending account (FSA):



    InTouch for Members

    Flexible Spending Account

    Please see the MyFlex flier for instructions when signing in for the first time.



    Medical emergency? Call 911.

    Need info about your medical or FSA benefits?
    Contact PacificSource Customer Service:

    Pharmacy claim questions?
    Contact MedImpact:


    PacificSource Administrators
    (877) 355-2760
    Mail Payments:
    PacificSource Administrators
    PO Box 2440
    Omaha, NE 68103-2440 

    For questions about other coverage through Legacy:



    Last updated 11/22/2019