News and updates

The notification contains changes for the Preferred and state-based lists, as well as our medical utilization management criteria (preauthorization, step therapy criteria). See the July 2020 Drug...

Effective for dates of service on and after September 12, 2021, the following updates will apply to the AIM Advanced Imaging Clinical Appropriateness Guidelines. Part of the AIM guideline annual...

Thanks to our EFT (Electronic Funds Transfer) payment option for groups, paying your PacificSource health plan premium can be easier. EFT means one less check to process, as well as easier...

In our continuing effort to expand COVID-19 coverage, PacificSource is now eliminating member cost shares for testing and treatment of COVID-19. Expanded coverage now includes COVID-19...

As we confront the challenges of COVID-19, we remain focused on how best to serve employers, members, and healthcare providers. Collaboration and partnerships are more important than ever. In our...

Agent Bulletin Beginning with July small group renewals, you will receive your renewal materials via our online agent portal, InTouch for Agents . This applies to...

Read the March 27, 2020, letter to providers (pdf) from PacificSource President and CEO Ken Provencher regarding our relief plan for providers. 

See our updated Pharmacy Product Guidelines FAQ.

As PacficSource monitors the spread of the coronavirus (COVID-19), our aim is to keep you informed while applying provisions to help curtail the outbreak and optimize access to care.

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Healthy Life Although heart disease is the number one cause of death in the U.S., it is also one of the most preventable. Here are nine tips to stay heart smart—to prevent the risk of heart attack,...