News and updates

In our effort to support providers, we've compiled COVID-19-related answers to the most commonly asked questions about coding instructions, reimbursement provisions, telehealth, and more. We want to...

Beginning August 3, 2020, some exciting updates to the InTouch for Agents (ITA) web portal will make managing your small group proposals and quotes easier. Once the enhancements...

Updates on Existing Criteria Preauthorization Criteria – Clinical Updates Ferriprox and Exjade & Jadenu – Combine policies to create “Chelating Agents” Histrelin – Update...

Starting August 11, 2020, InTouch for Providers users will see the addition of Multi-Factor Authentication (MFA) to OneHealthPort’s Single Sign-On (SSO) service.

We're pleased to announce that members now have significantly more in-network provider options and more access to care across the state of Washington.

New cards will be mailed...

If you are currently enrolled to receive Electronic Remittance Advice (835), this enhancement will result in additional data you receive via 835 transaction on corrected claims.  The following...

Montana Agent Bulletin SCL Health Montana is now part of the PacificSource Navigator network for large group members, effective May 1, 2020. Individual, small, and large...

All of our COVID-19 information is now in one convenient place on our PacificSource Blog site, and is accessible to everyone. We will update this site as new information and resources become...

It can be difficult to keep up with what’s going on in the world of health insurance and understand how your health coverage works. Here are 7 concepts that may help you better understand your health...

Help us reduce our reliance on paper resources by choosing to receive notices of your billing and Explanation of Benefit statements by email. Simply visit PacificSource.com and log in to InTouch for...