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New direct phone for Washington providers

Washington State providers now have a new direct phone to reach PacificSource Provider Services: 888-224-3556, TTY: 711. We accept all relay calls.

Contact Provider Services for: 

  • Provider education requests 
  • InTouch training and troubleshooting 
  • Allowed-amount requests
  • Complex claim questions and claim denials 
  • Provider set up 
  • 835/EFT-related questions