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Our offices

We’re local across the Greater Northwest.


With locations to serve members and their communities throughout a four-state service area, we aim to be where you need us to be. Select your state to see where we're nearby.

Our office-space closures help ensure community and employee safety

In our effort to slow the spread of COVID-19, PacificSource office locations remain closed. Until further notice, we’re unable to accommodate any walk-in visitors. As always, our Customer Service team is glad to answer your questions by phone or email. Let us know how we can help! 
 

PacificSource Health Plans

Weekdays, 8:00 a.m. to 5:00 p.m. (Pacific)
(888) 977-9299; TTY 711
cs@pacificsource.com

PacificSource Medicare

Weekdays, 8 a.m. to 8 p.m. (Pacific)
medicare.pacificsource.com (888) 863-3637; TTY 711
MedicareCS@PacificSource.com

For PacificSource Community Solutions (Medicaid):

www.communitysolutions.pacificsource.com
Current hours are weekdays, 8:00 a.m. to 5:00 p.m. (Pacific)
(800) 431-4135; TTY 711
CommunitySolutionsCS@PacificSource.com

Idaho

Montana

Oregon

Washington

We’re also a phone call away

Our offices are open Monday through Friday, from 8:00 a.m. to 5:00 p.m. for walk-in visitors. If you prefer to call or email, our Customer Service Department is available Monday through Friday, from 7:00 a.m. to 5:00 p.m. (Pacific Time).

(888) 977-9299
cs@pacificsource.com

If you are a Medicare or Medicaid member, or are looking for information regarding these lines of business, please select from the links below:

PacificSource Community Health Plans (PacificSource Medicare)

PacificSource Community Solutions (Medicaid)


We’re here to help.

Contact us