Our offices
We’re local across the Greater Northwest.
With locations to serve members and their communities throughout a four-state service area, we aim to be where you need us to be. Select your state to see where we're nearby.
Our office-space closures help ensure community and employee safety
In our effort to slow the spread of COVID-19, PacificSource office locations remain closed. Until further notice, we’re unable to accommodate any walk-in visitors. As always, our Customer Service team is glad to answer your questions by phone or email. Let us know how we can help!
PacificSource Health Plans
Weekdays, 8:00 a.m. to 5:00 p.m. (Pacific)
(888) 977-9299; TTY 711
cs@pacificsource.com
PacificSource Medicare
Weekdays, 8 a.m. to 8 p.m. (Pacific)
medicare.pacificsource.com (888) 863-3637; TTY 711
MedicareCS@PacificSource.com
For PacificSource Community Solutions (Medicaid):
www.communitysolutions.pacificsource.com
Current hours are weekdays, 8:00 a.m. to 5:00 p.m. (Pacific)
(800) 431-4135; TTY 711
CommunitySolutionsCS@PacificSource.com
Idaho
Boise
408 E. Parkcenter Boulevard
Suite 100
Boise, ID 83706
(208) 342-3709
or (888) 492-2875
Montana
Oregon
Hood River
33 Nichols Pkwy
Suite 120
Hood River, OR 97031
(800) 431-4135
or TTY Users (800) 735-2900
Portland
Crown Plaza Building
1500 SW First Ave, Suite 200
Portland, OR 97201
(503) 699-6561
or (866) 540-1191
Springfield (headquarters)
555 International Way
Springfield, OR 97477
(541) 686-1242
or (888) 977-9299
Washington
Spokane
Bank of America Building
601 W. Riverside Bank, Suite 120
Spokane, WA 99201
(866) 556-1224
We’re also a phone call away
Our offices are open Monday through Friday, from 8:00 a.m. to 5:00 p.m. for walk-in visitors. If you prefer to call or email, our Customer Service Department is available Monday through Friday, from 7:00 a.m. to 5:00 p.m. (Pacific Time).
(888) 977-9299
cs@pacificsource.com
If you are a Medicare or Medicaid member, or are looking for information regarding these lines of business, please select from the links below:
PacificSource Community Health Plans (PacificSource Medicare)