Important mental health and substance use disorder treatment

SAMHSA Helpline: 800-662-HELP (4357), TTY: 711
Provides free, confidential, 24/7 treatment referral and information. The helpline is for people dealing with mental illness and substance use disorders, as well as their family members.

Washington

Washington 2-1-1: 800-621-4636, TTY: 711 
Information on health and human services in Washington state, including housing assistance and help with financial needs, available Mon.–Fri., 8:00 a.m.–6:00 p.m.

Teen Link: 866-833-6546, TTY: 711 
Confidential, anonymous help line for teens to talk with trained teen volunteers about any issue, available every evening 6:00 p.m.–10:00 p.m.

Washington Recovery Help Line: 866-789-1511, TTY: 711 
Confidential, anonymous, 24/7 crisis intervention and referral services help line for issues related to alcohol or drug use, or problems related to gambling.

Washington Warm Line: 877-500-9276, TTY: 711 
Confidential, peer-support help line for people living with emotional and mental health challenges, answered by trained volunteers who have experience living with mental health challenges, available Mon.–Fri., 5:00 p.m.–9:00 p.m. and weekends 12:30 p.m.–9:00 p.m.

Oregon

Oregon Behavioral Health Support Line: 800-923-4357, TTY: 711
Immediate, 24/7, no-cost behavioral health screening, counseling services, and referrals to available mental health and substance use disorder recovery providers nearby for ongoing care.

Alcohol and Drug Helpline: 800-923-4357, TTY: 711, Text RecoveryNow to 839863
Information, support, and access to resources and treatment for alcohol or drug use. 24/7.

Teen Helpline: 877-968-8491, TTY: 711, Text teen2teen to 839863
Confidential crisis and help line for teenagers. 24/7.

Oregon Military Helpline: 888-457-4838, TTY: 711, Text MIL1 to 839863
Free, confidential support to service members, veterans, and their families. 24/7.

Senior Loneliness Line: 503-200-1633, TTY: 711
We support seniors in our community who are feeling lonely and having difficulty connecting.

Recovery Now Treatment Access Line: 855-612-5576, TTY: 711
A partnership with the Oregon Health Authority, this is a 24/7 line to move towards a more streamlined referral process for Opiate Use Disorder and Substance Use Disorder treatment.

2-1-1 info: 211 or 866-698-6155, TTY: 711
Provides callers with referrals to basic needs programs such as food, shelter, healthcare, and more.

Idaho

Idaho Suicide Prevention Hotline: 208-398-4357 or 800-273-8255, TTY: 711
Phone support 24/7. Text message support is available Mon.-Fri. 3:00 p.m.–Midnight. 

Idaho Division of Behavioral Health Substance Use Disorder Screening line: 800-922-3406, TTY: 711
Confidential screening for substance use services Mon.–Fri. 8:00 a.m.–6:00 p.m.

Idaho 2-1-1: 211, TTY: 711
Provides callers with referrals to basic needs programs such as food, shelter, healthcare, and more.

Idaho Crisis Centers for Substance Use Disorder and Mental Health Services, by city/region:

• Boise: Pathways Community Crisis Center of Southwest Idaho: 208-489-8311, TTY: 711
• Caldwell: Western Idaho Community Crisis Center: 208-402-1044, TTY: 711
• Coeur d'Alene: Northern Idaho Crisis Center: 208-625-4884, TTY: 711
• Idaho Falls: Behavioral Health Crisis Center of East Idaho: 208-522-0727, TTY: 711
• Pocatello: Southeast Idaho Behavioral Health Crisis Center: 208-909-5177, TTY: 711
• Twin Falls: Crisis Center of South Central Idaho: 866-737-1128, TTY: 711

Montana

Montana Suicide Prevention Life Line: 800-273-TALK (8255), TTY: 711
Available 24/7.

Montana Crisis Text Line: Text MT to 741741

Montana Warm Line: 877-688-3377, TTY: 711
Offering peer support for individuals needing mental health support. Mon.-Fri. 8:00 a.m.–9:00 p.m., and weekends noon–9:00 p.m.

Alcoholics Anonymous AA-Montana.org Hotline: 833-800-8553, TTY: 711

Montana 2-1-1: 211, TTY: 711
Provides callers with referrals to basic needs programs such as food, shelter, healthcare, and more. 

Providing you with the best possible service is important to us. We understand that you may have questions or concerns about your benefits, eligibility, the quality of care you receive, or how we reached a claim determination or handled a claim. We aim to answer your questions promptly with clear, accurate answers.

If you have a question, concern, or complaint, please contact our Customer Service department. Many times our Customer Service staff can answer your question or resolve an issue to your satisfaction right away.

Customer Service staff is available 7:00 a.m. to 5:00 p.m., Monday through Friday: 

• Phone: 888-977-9299, TTY: 711. We accept all relay calls.
• En español: 866-281-1464
• Email: CS@PacificSource.com

If we are not able to resolve the issue, you may file a formal grievance or appeal in one of three ways. (See our Member Appeal Form PDF): 

• Write to PacificSource, Attn: Grievance Review, PO Box 7068, Springfield, OR 97475-0068; 
• Email LC@PacificSource.com, with "Grievance" as the subject; or 
• Fax your message to 541-225-3628.

How to file a complaint with the Office of the Insurance Commissioner

You may file a complaint and review complaint history with your State Insurance Commissioner’s office by going to the following links:

• Oregon: DFR.Oregon.gov/help/complaints-licenses/Pages/file-complaint.aspx
• Idaho: DOI.Idaho.gov/consumer/complaint
• Montana: CSIMT.gov/insurance/complaints/
• Washington: Insurance.WA.gov/file-complaint-or-check-your-complaint-status, 800-562-6900

More detailed information about our grievance and appeals process is provided in your member handbook or policy.