How to find a behavioral health provider
You can find an in-network behavioral health provider or facility by searching in the Provider Directory:
- Find a provider for Mental Health or Substance Use
- Find a facility for Mental Health or Substance Use
If you are unable to schedule an appointment with a provider, please contact our Customer Service team to help you get the care you need.
SAMHSA Helpline: 800-662-HELP (4357), TTY: 711
Provides free, confidential, 24/7 treatment referral and information. The helpline is for people dealing with mental illness and substance use disorders, as well as their family members.
Washington 2-1-1: 800-621-4636, TTY: 711
Information on health and human services in Washington state, including housing assistance and help with financial needs, available Mon.–Fri., 8:00 a.m.–6:00 p.m.
Washington Recovery Help Line: 866-789-1511, TTY: 711
Confidential, anonymous, 24/7 crisis intervention and referral services help line for issues related to alcohol or drug use, or problems related to gambling.
Washington Warm Line: 877-500-9276, TTY: 711
Confidential, peer-support help line for people living with emotional and mental health challenges, answered by trained volunteers who have experience living with mental health challenges, available Mon.–Fri., 5:00 p.m.–9:00 p.m. and weekends 12:30 p.m.–9:00 p.m.
Oregon Behavioral Health Support Line: 800-923-4357, TTY: 711
Immediate, 24/7, no-cost behavioral health screening, counseling services, and referrals to available mental health and substance use disorder recovery providers nearby for ongoing care.
Recovery Now Treatment Access Line: 855-612-5576, TTY: 711
A partnership with the Oregon Health Authority, this is a 24/7 line to move towards a more streamlined referral process for Opiate Use Disorder and Substance Use Disorder treatment.
Idaho Division of Behavioral Health Substance Use Disorder Screening line: 800-922-3406, TTY: 711
Confidential screening for substance use services Mon.–Fri. 8:00 a.m.–6:00 p.m.
- Boise: Pathways Community Crisis Center of Southwest Idaho: 208-489-8311, TTY: 711
- Caldwell: Western Idaho Community Crisis Center: 208-402-1044, TTY: 711
- Coeur d'Alene: Northern Idaho Crisis Center: 208-625-4884, TTY: 711
- Idaho Falls: Behavioral Health Crisis Center of East Idaho: 208-522-0727, TTY: 711
- Pocatello: Southeast Idaho Behavioral Health Crisis Center: 208-909-5177, TTY: 711
- Twin Falls: Crisis Center of South Central Idaho: 866-737-1128, TTY: 711
Montana Crisis Text Line: Text MT to 741741
Other suggested services, available nationwide
National Alliance on Mental Illness
The nation's largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness.
National Institute of Mental Health
The lead federal agency for research on mental disorders. A source for mental health research and resources.
National Institute on Drug Abuse
The lead federal agency supporting scientific research on drug use and its consequences.
Providing you with the best possible service is important to us. We understand that you may have questions or concerns about your benefits, eligibility, the quality of care you receive, or how we reached a claim determination or handled a claim. We aim to answer your questions promptly with clear, accurate answers.
If you have a question, concern, or complaint, please contact our Customer Service department. Many times our Customer Service staff can answer your question or resolve an issue to your satisfaction right away.
Customer Service staff is available 7:00 a.m. to 5:00 p.m., Monday through Friday:
- Phone: 888-977-9299, TTY: 711. We accept all relay calls.
- En español: 866-281-1464
- Email: CS@PacificSource.com
If we are not able to resolve the issue, you may file a formal grievance or appeal in one of three ways. (See our Member Appeal Form PDF):
- Write to PacificSource, Attn: Grievance Review, PO Box 7068, Springfield, OR 97475-0068;
- Email LC@PacificSource.com, with "Grievance" as the subject; or
- Fax your message to 541-225-3628.
How to file a complaint with the Office of the Insurance Commissioner
You may file a complaint and review complaint history with your State Insurance Commissioner’s office by going to the following links:
- Oregon: DFR.Oregon.gov/help/complaints-licenses/Pages/file-complaint.aspx
- Idaho: DOI.Idaho.gov/consumer/complaint
- Montana: CSIMT.gov/insurance/complaints/
- Washington: Insurance.WA.gov/file-complaint-or-check-your-complaint-status, 800-562-6900
More detailed information about our grievance and appeals process is provided in your member handbook or policy.