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Ways to pay

This page is for members who pay for their insurance directly. If you get your insurance through your employer, please contact them about payment options.

Ways to pay



Pay your bill online with InTouch

Use our secure member portal, InTouch, to pay your bill with a one-time payment or set up monthly automatic payments.

Here’s how:

  1. Log in to InTouch (you’ll be able to create an account if it’s your first time logging in).
  2. From the top menu, hover over Payments, and then select Payment Methods from the drop-down menu.
  3. Follow the instructions to add a payment method (credit card or bank account) and make your payment.

Log in 



Pay your bill from your
bank account

Many banks offer an online bill pay service for a small fee. Savings on postage and checks may offset this cost. Note: Because most banks actually send a check by mail, be sure to allow plenty of time for the payment to reach us. Your check must include your Member ID number.



Send a one-time payment or set up automatic payments by mail

If you prefer to pay your bill by mail, instead of online, you can send your one-time payment to the address on your payment coupon—the bottom part of your monthly bill. Be sure to tear off and include your payment coupon with your check. Allow plenty of time for the payment to reach us.

If you’d rather set up monthly automatic payments by mail, instead of using our online InTouch system to set them up, use this Electronic Funds Transfer form.



Pay in person

If it’s convenient for you, you’re welcome to pay by check or money order at a PacificSource office location. Please note we cannot accept cash. Payments may take two or more business days to post to your account.



Pay by phone

You can call our Membership Department toll-free Monday through Friday to make a payment over the phone using an eCheck or your credit or debit card.

You can reach a Membership Representative at:

Questions about paying your bill?

We’re here to help.

Phone: 800-591-6579, TTY 711