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Access patient health information online

Our secure website for providers, InTouch, lets you access claims, request and check the status of preauthorization, and view member benefit eligibility, any time.

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Provider Manual

The essential reference for our contracted providers.

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Provider resource center

Centralized online reference for common provider questions.

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Provider Directory

Searchable repository of our provider partners.

Commercial Provider Directory
Medicaid Provider Directory
Medicare Provider Directory

What’s New for Providers

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Most Change Healthcare services restored

Clearinghouse services provided by Change Healthcare have been mostly restored, including eligibility status, remittance advice, and claims transmission, following a February cybersecurity event. Paper claims are still discouraged.Change Healthcare is a valued PacificSource partner, and we are...

August 2024 Drug List Change Notification (Commercial) Updates on Existing CriteriaAugust 2024. The following...

Medicaid Grievance and Appeals policies These updated documents contain policy guidance for the Medicaid Grievance and Appeals System....

July 2024 Drug List Change Notification (Commercial) Updates on Existing CriteriaJuly 2024. The following changes...

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Compliance requirements

Help us prevent, detect, and correct noncompliance and fraud, waste, and abuse (FWA). Our Code of Conduct and Compliance and Program Integrity Plan ensure compliance with laws, regulations, and our internal policies and procedures. Please download the Provider Manual to learn more.

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Please contact the patient's dental care organization for services other than hospital dentistry.

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