Service for you and your patients
Helping you deliver care to our members, and gain access to tools for supporting them.
Access patient health information online
Our secure website for providers, InTouch, lets you access claims, request and check the status of preauthorization, and view member benefit eligibility, any time.
Ways we can help you
Search tools and resources
Provider resource center
Centralized online reference for common provider questions.
Provider Directory
Searchable repository of our provider partners.
Commercial Provider Directory
Medicaid Provider Directory
Medicare Provider Directory
What’s New for Providers
Most Change Healthcare services restored
Clearinghouse services provided by Change Healthcare have been mostly restored, including eligibility status, remittance advice, and claims transmission, following a February cybersecurity event. Paper claims are still discouraged.Change Healthcare is a valued PacificSource partner, and we are...
October 2024 Drug List Change Notification (Commercial) Updates on Existing CriteriaThe following changes to criteria are effective October...
New resource available for caregivers of Medicare patients with dementia Often times, patients with Alzheimer's disease or other forms of dementia are supported by a...
Pharmacy coverage updates, effective September 15, 2024 (Medicaid) We have recently updated our prior authorization list and coverage policies. These changes are...
Compliance requirements
Help us prevent, detect, and correct noncompliance and fraud, waste, and abuse (FWA). Our Code of Conduct and Compliance and Program Integrity Plan ensure compliance with laws, regulations, and our internal policies and procedures. Please download the Provider Manual to learn more.
We’re here to help.
Dental
Medicaid
Please contact the patient's dental care organization for services other than hospital dentistry.
We accept all relay calls.