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Access patient health information online

Our secure website for providers, InTouch, lets you access claims, request and check the status of preauthorization, and view member benefit eligibility, any time.

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Provider Manual

The essential reference for our contracted providers.

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Provider resource center

Centralized online reference for common provider questions.

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Provider Directory

Searchable repository of our provider partners.

Commercial Provider Directory
Medicaid Provider Directory
Medicare Provider Directory

What’s New for Providers

2024 Fall provider Workshops

Don’t miss our 2024 Fall Provider Workshops

Learn the latest and greatest, starting October 8Our yearly Provider Workshops are an important event for healthcare professionals and service providers. You'll get all the updates on our plans and policies to help ensure that both patients and providers receive the best possible service.You'll...

December 2024 Drug List Change Notification (Commercial) Updates on Existing CriteriaDecember 2024. The following changes to...

November 2024 Community Solutions formulary and coverage policies notification We would like to inform you of changes to our PacificSource Community Solutions formulary and...

November 2024 Drug List Change Notification (Commercial) Updates on Existing CriteriaNovember 2024. The following changes to...

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Compliance requirements

Help us prevent, detect, and correct noncompliance and fraud, waste, and abuse (FWA). Our Code of Conduct and Compliance and Program Integrity Plan ensure compliance with laws, regulations, and our internal policies and procedures. Please download the Provider Manual to learn more.

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Dental

Medicaid

Please contact the patient's dental care organization for services other than hospital dentistry.

We accept all relay calls.