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Access patient health information online

Our secure website for providers, InTouch, lets you access claims, request and check the status of preauthorization, and view member benefit eligibility, any time.

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Provider Manual

The essential reference for our contracted providers.

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Provider resource center

Centralized online reference for common provider questions.

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Provider Directory

Searchable repository of our provider partners.

Commercial Provider Directory
Medicaid Provider Directory
Medicare Provider Directory

What’s New for Providers

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Most Change Healthcare services restored

Clearinghouse services provided by Change Healthcare have been mostly restored, including eligibility status, remittance advice, and claims transmission, following a February cybersecurity event. Paper claims are still discouraged.Change Healthcare is a valued PacificSource partner, and we are...

July 2024 Drug List Change Notification (Commercial) Updates on Existing CriteriaJuly 2024. The following changes...

Information for HRSN service providers Here’s what providers should know if they want to provide health-related social needs (HRSN)...

Understanding Oregon Senate Bill 1529 access to primary care requirements Oregon Senate Bill 1529, now in effect, intends to expand access to care and improve health...

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Compliance requirements

Help us prevent, detect, and correct noncompliance and fraud, waste, and abuse (FWA). Our Code of Conduct and Compliance and Program Integrity Plan ensure compliance with laws, regulations, and our internal policies and procedures. Please download the Provider Manual to learn more.

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Dental

Medicaid

Please contact the patient's dental care organization for services other than hospital dentistry.

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