Contact us
Questions or comments about your individual, family, or employer coverage? We'd love to hear your voice.
Looking for help with your Medicaid questions or Medicare questions?
Medical customer service
Benefits, claims, appeals, language assistance, online support, and pharmacy assistance
888-977-9299
CS@PacificSource.com
Dental customer service
866-373-7053
Dental@PacificSource.com
Pharmacy helpdesk
844-877-4803
Pharmacy@PacificSource.com
Employer membership services,
billing, and enrollment
866-999-5583
Membership@PacificSource.com
Media Inquiries
Medical and behavioral health services
Referrals, preauthorization, hospital stays, and personal health
888-691-8209
HealthServices@PacificSource.com
Individual billing and payments
800-591-6579
Individual@PacificSource.com
Shopping for Individual Coverage
855-330-2792
CoverageAdvisors@PacificSource.com
Shopping for Medicare Advantage Plans
800-587-6435
Medicare@PacificSource.com
Medicare.PacificSource.com
Administrative services
FSAs, COBRA, HRAs, retirement administration, and transportation fringe benefits
PacificSource Administrators, Inc.
800-422-7038
PSACustomerService@PacificSource.com
TTY: 711. We accept all relay calls.
Need to speak with a representative?
Sales & Service Provider Service
