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Payor IDs

Choose the correct Payor ID numbers based on the patient's type of insurance. Learn more about our HIPAA electronic transaction capabilities.







Choosing a clearinghouse

We contract with the clearinghouses below to transmit professional, institutional, and dental claims electronically.

You may use one of these clearinghouses, or any other. If you use a clearinghouse not listed below, your clearinghouse should forward your claims to one of our contracted clearinghouses.

To find out more, contact the clearinghouse directly, or get in touch with your PacificSource Provider Service Representative.

Change Healthcare (formerly Emdeon) 
3055 Lebanon Pike 
Nashville, TN 37214
Transactions: professional, institutional, and dental claims;
835 remittance

Availity (formerly HeW)
5555 Gate Pkwy, Suite 110
Jacksonville, FL 32256
Transactions: professional and institutional claims,
835 remittance

4235 S Stream Blvd. 
Charlotte, NC 28217
Transactions: dental claims

MCPS, Inc.
1722 South Glenstone, Suite WW
Springfield, MO 65804
Transactions: professional claims, 835 remittance

Office Ally
PO Box 872020
Vancouver, WA 98687
Transactions: professional and institutional claims,
835 remittance

Payer Connection
4000 Kruse Way Pl bldg 1 suite 200, 
Lake Oswego, OR 97035
Transactions: professional claims, 835 remittance

1564 Northeast Expressway
Atlanta, GA 30329-2010
866-735-2963, Option 1
Transactions: Professional and institutional claims,
835 remittance

Trizetto Provider Solutions 
3300 Rider Trail South
Earth City, MO 63045
Transactions: professional and institutional claims,
835 remittance

Important guidelines for your claim submissions

The fastest way to get your claims processed is to submit them electronically on InTouch, our provider portal.

Sign in

For paper claims, we use imaging technology to process your claims as quickly and accurately as possible. You can help us by following these guidelines:

  • Submit applicable HCFA or UB form.
  • Make sure the print is dark, clear, and free of smudges.
  • Use 10- to 12-point black or blue type.
  • Make sure all information is aligned within the appropriate box.
  • Include only information needed for that claim.
  • Use only one code per service line.
  • Circle any specific pertinent information.
  • Include the diagnosis appropriate to the date of service in Box 21(1) (HCFA).
  • Include any diagnosis corresponding to Box 21(1) in Box 24(E) (HCFA).
  • Include your federal tax ID number in Box 25 (HCFA).
  • Please be sure to include the NDC (National Drug Code).

Mail your paper claims


PacificSource Community Solutions
PO Box 7068
Springfield, OR 97475-0068


PacificSource Commercial
PO Box 7068
Springfield, OR 97475-0068

Billing Medicaid members

Providers generally should not bill our Medicaid members, but there are a few exceptions. Learn more about these billing exceptions in our Provider Manual.

Download Provider Manual