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Care from the comfort of home

Sometimes called “telemedicine,” “remote care,” or “virtual care,”
telehealth is an appointment with a doctor by phone or video.


How does telehealth work?

Now, more than ever, many providers—including doctors and mental health professionals—are available to connect through a telehealth appointment. The doctor you normally see in person may be available to consult by phone or video. To learn more, contact them directly or check their website.

Cost: In most cases, you’ll pay the same as you would for an office visit. If you have coronavirus symptoms and are covered by a PacificSource plan, rest assured you’ll pay $0 for COVID-19-related testing, diagnosis, and treatment.

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Types of services available
through telehealth

  • Medical visits
  • Behavioral health (including therapy and substance abuse)
  • Speech therapy
  • Occupational and physical therapy 

When you might want
to use telehealth

  • No time for an office visit
  • You're on vacation or a business trip
  • You need a short-term prescription refill
  • Distance makes an office visit difficult
  • Pediatric care for any age 

Unable to access telehealth with your doctor? Try Teladoc®

Teladoc is an affordable alternative included with most PacificSource plans. It gives you access to a doctor right where you are, using a mobile app on your phone or your computer. You can get a consult anytime, seven days a week.

For adults 18 and over, behavioral health therapists are also available to help with stress and anxiety, relationship and family problems, depression, work pressures, grieving, and trauma resolution.

The benefits:

  • Expertise of U.S. board-certified physicians with an average of 20 years
    of in-practice experience.
  • Pay the same copay and prescription rates listed in your summary of benefits.
  • No rush because there isn’t a time limit for your session.


  • Group plan members: Check with your employer to see if Teladoc is offered on your plan.
  • In Washington state, Teladoc offers video sessions only.  

How it works


Set up an account.


Fill out your medical history.


Request a visit.


Speak directly with a doctor.

Setting up your Teladoc account

There are three ways to get started:

Online: Log in or register with InTouch for Members. Once logged in, you’ll find the Teladoc Remote link under Tools. This will provide a direct link for you to set up your Teladoc account.

Mobile app: Visit The Teladoc website to download the app, then click “Activate account.”

By phone: Teladoc can help you register your account over the phone. Call toll-free: 855-201-7488.


If you have questions about getting care, or your benefits, we're happy to help.

Contact us