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We help members deal with unexpected health and life challenges

Did you know PacificSource has a team of Member Support Specialists that help members with needs beyond healthcare? They work to remove roadblocks and help members through the often-complicated world of healthcare. Some examples of how they help PacificSource members with their needs are:

Basic Needs:

  • Housing – Help connecting members with ways to pay rent, mortgage, or other housing-related costs.
  • Food – Help arranging meal delivery services to keep members from going hungry.
  • Transportation – Help getting rides to and from doctor’s appointments.
  • Utilities – Help getting clean water, electricity, or heat by connecting members with aid for utility bills, firewood, and more.

Medical Help:

  • Finding a doctor – Help finding the right doctor for the member’s needs.
  • Appointments – Working with a member’s doctor to help them schedule appointments and provide helpful reminders.
  • Follow-through – Arranging home care, prescriptions, and treatment plans.
  • Equipment – Help getting all the things you need to help with your medical care, from crutches to wheelchairs to CPAP machines, to blood glucose monitors.


  • Wheelchair ramps
  • Yard cleanup
  • Service dogs
  • Translation
  • Assistance with copays
  • Support groups
  • Incontinence supplies
  • Help with Social Security disability insurance
  • A better understanding of insurance benefits
  • More information about medical conditions
  • And more…

If you have questions about this valuable service provided to your clients, contact your Sales Executive.

Download the Member Support Specialist Flier to share with your clients.