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Manage your health and benefits, 24/7

Get a personalized view of your account information on our secure web portal, InTouch.


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Manage your health and benefits, 24/7

Access your health information


  • Review coverage information and benefit summaries
  • Review your explanation of benefits (EOB) and claims
  • See how much of your plan's deductible and out-of-pocket maximum have been met
  • Track prior authorization and referral requests
  • Chat with us live for help during business hours
  • Change your address and order replacement ID cards
  • Pay your bill

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The myPacificSource app

Manage your health plan benefits on the go

PacificSource app example
Download this free app to:
  • View your digital member ID card
  • Call our 24-hour NurseLine
  • Find a doctor or hospital near you
  • See if your plan's deductible and out-of-pocket max have been met
  • Find out which services are covered
  • View your Explanation of Benefits statements
  • Track the dollar amounts or number of office visits remaining for certain services

After creating an InTouch account, download the app and log in with your InTouch username and password.

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Go paperless

Choose which communications you receive from PacificSource and how you receive them. To set your preferences, simply log in to InTouch, click Profile in the upper right, then click Communications Preferences and choose the options you prefer.

Let’s get started

It’s fast and easy to sign up for InTouch. All you need is a valid email address and your member ID number (you'll find this on your member ID card), or your Social Security number.

Register now

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If you have questions about InTouch, or your benefits, we’re happy to help.

Contact us