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Manage your health and benefits, 24/7

Get a personalized view of your account information on our secure web portal, InTouch.

Manage your health and benefits, 24/7
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Log in to InTouch to


  • Review coverage information and benefit summaries in your Member Handbook.
  • See your explanation of benefits (EOB) statements.
  • Look up claims.
  • See where you are on meeting your plan's deductible.
  • See how much of your out-of-pocket maximum has been met.
  • Look up your share of your family's healthcare expenses.
  • Track prior authorization or referral requests.
  • Change your address.
  • Order replacement ID cards.
  • Pay your bill.



CaféWell – another great reason to use InTouch

Through InTouch, you have access to CaféWell—a free suite of health-engagement tools you can personalize to meet your goals. You'll find expert health coaching, wellness challenges, and other resources to support healthy choices and habits.

Go paperless

Choose which communications you receive from PacificSource and how you receive them. To set your communications preferences, including going paperless, simply log in to InTouch, click Profile in the upper right, then click Communications Preferences and choose the options you prefer.

Let’s get started

New to InTouch? It’s fast and easy to register. All you need is a valid email address, your member ID number (you'll find this on your member ID card), or your Social Security number.

Register now

Already registered? Log in


If you have questions about InTouch, or your benefits, we’re happy to help.

Contact us