What’s New for PacificSource Members

At PacificSource, everything we do revolves around taking care of people. And we're always on the lookout for new ways to do just that. If you have questions about features not highlighted here, we'd be happy to help you find answers. You’re welcome to use our Staff Department Directory or submit our online Contact Us form.

Have a Happy and Safe Independence Day!

We will be closed on Friday, July 3, in observance of Independence Day. Best wishes from all of us at PacificSource for a happy and safe holiday!  Our offices will reopen on Monday, July 6.

New COVID-19 Site Provides Updates and Resources

All of our COVID-19 information is now in one convenient place on our PacificSource Blog site, and is accessible to everyone.  We will update this site as new information and resources become available, so check back regularly for updates.  Visit our blog at: Blog.PacificSource.com/home/covid-19-updates.

Or see our home page and click on the Coronavirus (COVID-19) image.

You will find:

  • Member information (information for Medicare and Medicaid members coming soon)
  • Employer FAQs
  • Producer FAQs
  • Videos – Updates from our Chief Medical Officer, Dr. Edward McEachern
  • Other resources and information

Stay InTouch—On the Go—with myPacificSource App!

You can stay “InTouch” with your PacificSource coverage, no matter where you are, with our free mobile app. The myPacificSource app is available for both iPhone® and Android™.

Use myPacificSource to:

  • Access your ID card, anytime. (InTouch login required.)
  • Access our 24-Hour NurseLine.
  • Find a provider, hospital, or urgent care center
  • Check your deductible and out-of-pocket totals. (InTouch login required.)

Visit  PacificSource.com/mobile

Get Summaries of your Healthcare Expenses through InTouch

InTouch for Members offers summaries of your healthcare spending and claims for the year. With tax time just around the corner, these two reports can make tallying expenses easier. Or you might use them to help you budget. Note: To comply with HIPAA privacy regulations, you will only have access to your own reports or unrestricted family member reports.

  • The Member History report provides details of medical expenses paid to providers by your PacificSource plan.
  • The Out of Pocket report provides details of medical expenses you were responsible for.

Simply log into InTouch for Members. Under the “Records” menu, click “Reports.”

Get a flu shot at no cost to you

It’s that time of year! Protect yourself and those you love. Your flu shot is fully covered at your local in-network pharmacy or with your in-network doctor*. 

In-network pharmacies welcome drop-ins

Simply show up with your PacificSource Member ID card at any in-network pharmacy such as Albertsons, Costco, CVS, Fred Meyer (Kroger), and Safeway. 

*A copay may still apply for an office visit with an in-network doctor. 

Have a Health Question? Call Our 24-Hour NurseLine!

Have a health-related question? Call our 24-Hour NurseLine. Staffed around the clock, seven days a week, you’ll never be without a registered nurse to talk to when you have health-related questions. To access our 24-Hour NurseLine toll free, call: (855) 834-6150.

Pay Your Bill Online!

InTouch for Members has a Payment Center where you can pay your bill online and set up automatic payments. Simply visit PacificSource.com and log in to InTouch for Members, click Payment Center and follow the easy steps. Haven’t registered for InTouch yet? It’s easy. With your member ID number handy, simply click the Register Now link.

Single payments made with your credit or debit card before 7:00 p.m. Pacific Time will post the same business day. Automatic recurring payments may require a full billing cycle to take effect. Watch your billing statement for confirmation your recurring payment has started. 

Go Paperless!

Help us reduce our reliance on paper resources by choosing to receive notices of your billing and Explanation of Benefit statements by email. Simply visit PacificSource.com and log in to InTouch for Members, click My Profile, and choose the options you prefer. The email notices will alert you when a new statement is available in InTouch.

Want to Quit Tobacco?

There’s no doubt that quitting tobacco is a challenging journey, whether you smoke, chew, or use e-cigarettes. The good news is you’re not alone. You can succeed and the benefits to your health and life are so worth it. PacificSource is pleased to offer the award-winning Quit For Life® program. There is no cost to participate, and PacificSource covers unlimited quit attempts. For more information visit  PacificSource.com/member/tobacco-cessation.    

Support for New Mothers in the Central Oregon Area

"Life After Birth" is a free post-partum support group hosted by St. Charles Center for Women's Health in Redmond, Oregon. The group is open to all new mothers, regardless of where they receive care. For more information and to register, see the Life After Birth page.

Save time and postage! 

If you have Internet access, you can pay your bill online. InTouch For Members, your secure PacificSource website, has a Payment Center (available to policyholders) where you can pay your bill with a credit card or set up automatic payments.

Simply visit PacificSource.com, log into InTouch For Members, click Payment Center and follow the easy steps to pay by eCheck or Credit Card. We accept Visa®, MasterCard®, and Discover®.

No Internet Access? No Problem! Call us toll-free Monday through Friday: 

  • Idaho: (888) 839-6888 
  • Montana: (888) 985-1988
  • Oregon: (800) 591-6579

Pay by eCheck checking account, or pay by credit or debit card. 

Of course if you prefer, you’re still welcome to pay with a check or money order by mail or in person. Be sure to include your payment coupon and allow plenty of time for the mail to reach us and for your payment to be processed. 

Please note: Cash payments cannot be accepted.

Welcome Emails for New Members

If you’re a new member, we want to make your transition to PacificSource as easy as possible. To help you get the information you need, you will receive a Welcome email with information about your ID cards, our provider network and how to contact us. It also includes information about the great extras we offer.

Welcome emails are sent each business day to new subscribers who provided an email address on their application. If you did not include an email address with your application, be sure to check out this sample: Oregon version. We want to provide answers to your questions and help you get the most from your coverage.

Questions About Healthcare Reform? Resources Are a Click Away!

Wondering how healthcare reform will affect you? You’ll find information and answers to some of the most commonly asked questions on our website:

PacificSource.com/reform contains the most up-to-date information and documents for PacificSource customers, including FAQs, timelines, and additional resources.

Read other recent news for members.

InTouch for Members

Need an ID card?

Temporary ID card

I’m a new member


Welcome! A member ID card will be mailed to your home, or you can print an ID card. You can also access your ID card with our myPacificSource mobile app.

Note: Your plan must be active in order to print an ID card. If your plan starts at a future date (for example, the first of next month), you’ll need to wait until that date to print an ID card.

I’m an existing member


To replace a lost or destroyed ID card, please call Customer Service or visit InTouch to request a new ID card. You can print an ID card to use until your replacement card arrives. You can also access your ID card with our myPacificSource mobile app.

Note: Your ID card will only show your eligibility in effect on the day you print your card. If you are a renewing member and have upcoming changes to your plan, your new eligibility will show on your card only after your plan’s renewal date.

Get the most out of your dental coverage

Need to find a dentist? Our Provider Directory makes it easy. Just narrow your search by choosing "Dental Providers" in the Specialty Category drop-down menu.

Questions about coverage or claims? Contact our friendly Customer Service team:

And remember, an ounce of prevention…

Read our tips for good oral hygiene.

Last updated 6/11/2020