What’s New for Agents 

Mail-order Prescription Update

Mail-order prescriptions through WellPartner will now be handled by CVS Caremark. See the Agent Bulletin.

Montana: Updates for Small Groups, Commercial Sales Team Grows

See the Montana March 7 Agent Bulletin for small group updates, including a checklist for new small groups, easy online renewal, and SHOP renewal process changes. Plus, learn about the additions to our commercial Sales team.

ACA Reporting for 2017: Deadlines and Details

As we near the year end, employers, health insurers, and individuals once again need to prepare for filing their 1094 and 1095 forms with the IRS. The purpose of these forms is to verify that medical health coverage requirements are being met. To assist your clients with this requirement you’ll need to know the deadlines and details. See the December 1 Agent Bulletin to learn more. 

Teladoc Member Welcome Letters Begin Mailing in December 

Teladoc®, our new telemedicine partner, will begin mailing welcome letters to members in December, in advance of the benefit launch. See the December 1 Agent Bulletin to learn more.

Easy Online Renewal Option for Small Groups 

We’re excited to announce a new, easy online renewal option for your small group clients. This option offers convenience for you and your clients and helps to streamline the renewal process. See the November 13 Agent Bulletin to learn more. 

2018 Commercial Sales Kits and Materials Now Available

Sales kits are now available. We’re sorry about the delay and thank you for your patience and flexibility. Read the October 30 Agent Bulletin for information and links to materials.

PacificSource Statement on Recent Changes to Healthcare

The President has issued an executive order calling for changes in the individual and group markets and has signaled that the federal government will discontinue cost sharing reduction payments. See the full statement on our news page or blog.

New for 2018: Expanded Benefits and Programs

Read the October 10 Agent Bulletin to learn what's new for 2018: Teladoc telemedicine service, Active&Fit gym discount, and hospital-based education classes. Plus, we recap some of the PacificSource wellness resources available to your employer clients. 

A.M. Best Upgrades PacificSource Credit Rating

In June, A.M. Best Rating Services upgraded our Long-Term Issuer Credit Rating to “bbb+” from “bbb” and affirmed our Financial Strength Rating of B++ (Good). Read the article and link to the news release in the June 22 Agent Bulletin

Montana: Members Gain In-Network Air Ambulance Coverage

This month, PacificSource Health Plans and REACH Air Medical Services partnered to provide Montana members air ambulance services at the in-network benefit level. Read the article and link to the news release in the June 19 Montana Agent Bulletin

Idaho: Idaho Transitional Plans Extended through 2018 

As you may know, the Idaho Department of Insurance has decided carriers may extend transitional plans, also known as grandmothered plans, through December 31, 2018. Read the article and link to the Idaho DOI bulletin in the May 1 Idaho Agent Bulletin.

A Partnership to Build a Healthier Future for Northwest Consumers

We’re proud to announce that PacificSource Health Plans and Legacy Health are pursuing a partnership to bring together complementary capabilities. Our shared vision of healthcare focuses on improving the experience of care, reducing healthcare costs, and improving the health of our communities.

Important points for you and your clients:

  • No change to our name, brand, 2016 plans, processes, or your PacificSource representatives.
  • For clients and members, nothing has changed. They’ll continue to receive the same outstanding benefits and unmatched customer service that have been hallmarks of PacificSource since 1933.
  • Coming improvements and enhancements, will include
    • Increased access to care for PacificSource members
    • New and unique health plan offerings
    • Increased stability in today’s volatile health insurance market
  • Continued commitment to provider partnerships. We will continue to work with our existing provider partners throughout Oregon, Idaho, and Montana. We will also continue to pursue future relationships with other providers.

Looking for more information? You’re welcome to read the news release or our FAQ for agents to learn more about Legacy Health and this partnership.


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    Last updated 6/26/2018