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January 2021 Initial Claim Rejections

Effective January 1, 2021, PacificSource will be implementing additional industry standard rejections that will occur at our front door once they pass through the Clearinghouse. This is an effort to help improve and ensure timely and accurate claims processing. Updates pertain to:

  • Missing/Improper/Invalid Diagnosis Codes
  • Missing/Improper/Invalid CPT/HCPCS

As a reminder, the following rejections are currently in place:

  • Missing, improper, or invalid NDC
  • Required billing information invalid or incomplete
  • Rendering and/or billing provider data missing
  • Subscriber information incomplete or not found