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New process for claim-status checks

All claim-status checks must be completed using our secure provider portal, InTouch for Providers (OneHealthPort). We will no longer accept Claim Status Request forms submitted via email.

Please visit to sign up or log in. The claims search feature allows providers to verify if a claim was received and to see current status, including in process, paid, or denied.

For claims older than 90 days after the submit date, please contact Customer Service with your questions: 

      Commercial (individual and group plans): 888-977-9299

      Medicare: 888-863-3637

      Medicaid: 800-431-4135

      TTY: 711. We accept all relay calls.

Thank you. We appreciate your partnership.