We recognize that providers rely on timely access to information and support to serve patients and members effectively. To help streamline support and connect providers with the right resources, we updated our provider support contact options.
We're introducing a new dedicated provider support email address: ProviderCS@PacificSource.com. This email address is intended for provider inquiries across all lines of business, including:
- Claims status
- Eligibility
- Benefits questions
ProviderCS@PacificSource.com replaces the following email addresses:
- CS@PacificSource.com
- MedicareCS@PacificSource.com
- CommunitySolutionsCS@PacificSource.com
InTouch for Providers
For faster response times, take advantage of InTouch for Providers, which offers secure 24/7 access to many of the resources providers use most often, including:
- Eligibility and benefits information
- Claim status and claims history
- Prior authorization information
- Member accumulators and other key information
Learn more about InTouch for Providers.
Register for InTouch for Providers
If you need assistance accessing InTouch, please continue to contact the Provider Relations team. We're happy to help with questions related to InTouch assistance or contract questions.