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Idaho 2020 Idaho 2020
Montana 2020 Montana 2020
Oregon 2020 Oregon 2020
Washington 2020 Washington 2020


What’s New for Employers

New COVID-19 Site Provides Updates and Resource

All of our COVID-19 information is now in one convenient place on our PacificSource Blog site, and is accessible to everyone.  We will update this site as new information and resources become available, so check back regularly for updates.  Visit our blog at: Blog.PacificSource.com/home/covid-19-updates.

Or see our home page and click on the Coronavirus (COVID-19) image.

You will find:

  • Member information (information for Medicare and Medicaid members coming soon)
  • Employer FAQs
  • Producer FAQs
  • Videos – Updates from our Chief Medical Officer, Dr. Edward McEachern
  • Other resources and information

Holiday Hours

We will be closed on Monday, May 25, for Memorial Day.

Secure Email Provides Option for Sending Documents

Have confidential documents you need to send to us? You’re welcome to use our free, secure email. For more information, please see our “Email Us Securely” web page at  PacificSource.com/SecureEmail.

Use the Most Current Enrollment Forms

The updated 2020 Enrollment Applications and other forms are available at in Employers > Forms and Materials area of our website. There you will find the most up-to-date administrative forms for your use.  

Audit Your Invoice 

As a group administrator, you can log in to InTouch for Employers to run a census for your group. This will be helpful when auditing your monthly statements. Please contact your Group Membership Representative if you have questions.

Remember to Enclose Coupon with Payment 

Please enclose your billing statement coupon anytime you make a payment, along with coupons for each subgroup if you are paying for multiple subgroups. Also, please write your group ID number (the number that begins with a “G”) on your premium check, as well as your group name if it is not already on the check. This will enable us to apply the payments correctly. Thank you for your assistance.

Sending Other Documents or Correspondence 

Please send any other documents or correspondence, such as an application to the email address on the enclosed Enrollment Change Form.  For any questions or concerns, your Representative’s contact information is listed on your statement under “Questions?” at the top of page one. When emailing, please include your group name and number in the body of your email.

Introducing bold new offerings for 2020

Launching now are two new products: Navigator and Voyager. By elevating quality of care, accountability, access to care, affordability, and choice, we’re also improving predictability and how your employees make more informed decisions about their health.

Navigator is for coordinated care
Navigator connects your employees to a coordinated network of providers, who’ll help them maintain or improve their health through quality care, access, choice, and in- and out-of-network benefits—all while controlling costs.

Navigator features in-network providers across our four-state region, and for urgent and emergent conditions while traveling nationally.

Voyager is our PPO (preferred provider organization)
Formerly known as PSN, Voyager is our renamed PPO to give members expanded access to our broadest network of providers.

EFT Payment Option Makes Premium Payment Easier

Thanks to our EFT (Electronic Funds Transfer) payment option for groups, paying your PacificSource health plan premium can be easier.

  • EFT means one less check to process, as well as easier reconciliation.
  • The regularly scheduled payments are confirmed by email
  • No postage and reduced administrative costs add up to significant savings.

It’s easy to sign up, too. Contact your Membership Representative to get started. The EFT form (Group Authorization Agreement for Recurring Electronic Fund Transfers) is available in the Employers > Forms and Materials section, under Manage Your Group Coverage.

Find Plan Information and Tools Online through InTouch

Access plan administration information online 24/7. Use InTouch to:

  • Enroll new members and update existing member information
  • Access your plan’s contract documents and member benefit materials
  • View current census information and enrollment totals
  • Print ID cards for one or all employees with the click of a button
  • Pay your bill online with eCheck (not available for all groups)
  • And more

Sign in or  request an account.

Tip: Use InTouch to Run a Census

Remember, as a group administrator, you can log in to InTouch for Employers to run a census for your group. This will be helpful when auditing your monthly statements. Please contact your Group Membership Representative if you have questions. 

Medicare Part D Materials Available Online 

The updated Medicare Part D creditability determinations and sample notices are available in the Employers > Forms and Materials area of PacificSource.com under Medicare Part D Notices.

Are You Signed Up for Wellness Resource Emails?

Sign up for our monthly Winning at Wellness email newsletter. Contact our Wellness Team at wellness@pacificsource.com.

PacificSource and Legacy Health – A Partnership to Benefit You and Your Employees

We’re proud to announce that PacificSource Health Plans and Legacy Health are pursuing a partnership to bring together complementary capabilities. Our shared vision of healthcare focuses on improving the experience of care, reducing healthcare costs, and improving the health of our communities.

Ultimately, this partnership was driven by both organizations’ commitment to serve our customers.

Important Things to Know about this Partnership

  • No change to our name, brand, 2016 plans, processes, or your PacificSource representatives. If you’re in the process of renewing or setting up a PacificSource plan, be assured that the process will remain on track.
  • For your employees, nothing has changed. Members will continue to receive the same outstanding benefits and unmatched customer service that have been hallmarks of PacificSource since 1933.
  • As we move forward, you’ll see improvements and enhancements. This includes increased access to care for your employees, the creation of new and unique health plan offerings, and industry-leading stability in a volatile health insurance market.
  • We will maintain our provider partnerships. We will continue to work with our existing provider partners throughout Oregon, Idaho, and Montana. We will also continue to pursue future relationships with other healthcare providers.

Looking for more information? You’re welcome to read the news release or FAQ for employers to learn more about Legacy Health and this partnership.

Tobacco Cessation Outreach Calls

We all know it’s difficult to quit tobacco, but it's easier when there is someone who can help. The Quit For Life® Program has helped thousands of people, including PacificSource members, take control of their lives and their health by quitting tobacco. Beginning soon, program representatives will place personal calls to members who have indicated on their health assessment through CaféWell that they use tobacco. Representatives will tell these members about the program and invite them to participate. 

Read more about Quit For Life on our Tobacco Cessation page.

The Quit For Life Program is brought to you by the American Cancer Society® and Alere Wellbeing. 

Learn How to Develop a Successful Workplace Wellness Program

Our Winning at Wellness guide serves as a tool and resource for program development and implementation. We've updated and reorganized this guide with the most up-to-date information on best-practice wellness strategies, which includes information about the Affordable Care Act's rulings related to wellness programs and incentives, how to build a culture of wellness, and building your operating plan. Contact our wellness team at wellness@pacificsource.com to request a copy. 


Read other recent news for employers.

InTouch for Employers

Access your PacificSource account information 24/7.

Help your employees get engaged!

Our Workplace Wellness Toolkit includes posters, payroll stuffers, and newsletter articles you can use to promote healthy behaviors in your workplace.

See our Creating a Wellness Committee flier for an overview of establishing a workplace committee and culture of healthy habits.

Last updated 5/7/2020