Make a payment
This page is for members who pay for their insurance directly. If you get your insurance through your employer, please contact them about payment options.
Pay your bill online with InTouch
Use our secure member portal, InTouch, to pay your bill with a one-time payment or set up monthly automatic payments.
Here’s how:
- Log in to InTouch (or create an account if it’s your first time logging in).
- From the top menu, hover over Payments, and then select Payment Methods from the drop-down menu.
- Follow the instructions to add a payment method (credit card or bank account) and make your payment.
One-time payment
If you can't or don't want to pay with InTouch, you can make a one-time payment without logging into InTouch here. This is also a good option for users without a PacificSource Member ID who need to pay their premium.
Pay your bill from your bank account
Many banks offer online bill pay for a small fee. Savings on postage and checks may offset this cost. Your check must include your Member ID number.
Send payment
by mail
If you prefer to pay by mail, you can send your one-time payment to the address on your payment coupon—the bottom part of your monthly bill. Be sure to tear off and include your payment coupon with your check. Allow plenty of time for the payment to reach us.
If you’d rather set up monthly automatic payments by mail, use this Electronic Funds Transfer form.
Pay in person
You’re also welcome to pay by check or money order at a PacificSource office location. Please note we cannot accept cash. Payments may take two or more business days to post to your account.
Pay by phone
You can call our Membership Department toll-free Monday through Friday to make a payment over the phone using an eCheck or your credit or debit card.
You can reach a Membership Representative at:
800-591-6579
Questions about paying your bill?
We’re here to help.
Phone: 800-591-6579, TTY 711
Email: individual@pacificsource.com