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PacificSource Health Plans Partners with VirtualHealth to Deliver Industry-Leading Medical Management Platform

VirtualHealth will implement its flagship HELIOS solution to optimize PacificSource’s end-to-end care, disease, and utilization management workflows

NEW YORK--(BUSINESS WIRE)--VirtualHealth announced today that PacificSource Health Plans (PacificSource) has selected VirtualHealth’s HELIOS, the industry-leading SaaS solution for comprehensive medical management, to support their more than 500,000 members across Washington, Montana, Idaho and Oregon. HELIOS will empower PacificSource to modernize their population health management infrastructure, optimize its proactive care for commercial, Medicare, and Medicaid members, and set the stage for long-term growth. Through the partnership, VirtualHealth will also deliver a next-generation pharmacy management capability that supports real-time prescription authorizations.

Responding to changes in the industry and the evolving needs of their growing membership base, PacificSource sought to replace their existing solution with a future-forward population health and care management platform that provides modern capabilities and proactively anticipates members’ care needs before they lead to a major healthcare event or an avoidable admission. VirtualHealth’s industry-leading platform, consultative approach, and proven track record of driving efficiencies and outcomes made VirtualHealth the ideal technology partner for PacificSource.

“We’re excited to bring VirtualHealth’s HELIOS platform to PacificSource,” said PacificSource’s Vice President of IT-Enterprise Systems Martin Martinez. “As our organization continues to grow, HELIOS’ ability to scale and match the proactive care we provide our members is vital to the ongoing health of the communities we serve.”

VirtualHealth’s award-winning enterprise solution offers a 360° view of an individual’s health – including clinical data, economic, social, and lifestyle factors – coupled with intelligent workflows and configurable technology. PacificSource will leverage VirtualHealth’s HELIOS to further enhance their specialty care offerings, including the behavioral health program for their growing Medicaid member base. HELIOS Visit – the platform’s telehealth functionality – will also enable PacificSource to offer more effective and personalized care management for the rural communities that they serve.

“We are completely aligned with PacificSource’s commitment to a proactive care model that seeks to support their members with timely, targeted care,” said Adam Sabloff, CEO of VirtualHealth. “PacificSource sets a high bar for providing comprehensive member care, and that means it was critical for them to identify and select the industry’s most comprehensive, capable, and technology forward solution. We could not be more excited that, after extensive analysis and deliberation, their team selected HELIOS as the engine for their growth.”

By ingesting clinical, behavioral, and social data together, VirtualHealth’s HELIOS platform empowers efficient, proactive management of chronic and other conditions, helping care teams improve outcomes and lower healthcare costs.

VirtualHealth’s partnership with PacificSource is the latest in a series of new customers who chose the industry’s leading care management technology company based on its forward-thinking technology and established track record.

For more information on HELIOS, please click here.

About VirtualHealth

HELIOS by VirtualHealth is the first comprehensive care management platform purpose-built to power the entire ecosystem of value-based care. Utilized by some of the most innovative health plans in the country to manage millions of members, HELIOS streamlines person-centered care with intelligent case, disease, and utilization management workflows, unmatched data integration, broad-spectrum collaboration, patient engagement, and configurable analytics and reporting. Named one of the fastest-growing companies in North America by Deloitte in 2018 and 2019, VirtualHealth empowers healthcare organizations to achieve enhanced outcomes while maximizing efficiency, improving transparency, and lowering costs. For more information, visit

About PacificSource Health Plans

PacificSource Health Plans is an independent, not-for-profit community health plan serving the Northwest. Founded in 1933, PacificSource has local offices throughout Oregon, Idaho, Montana, and Washington. The PacificSource family of companies employs more than 1,500 people and serves over 542,000 individuals throughout the Greater Northwest. For more information, visit