As part of routine discussions about future network participation, OHSU has shared that they are reviewing their participation in our network beyond April 1, 2026.
We are in active conversations with OHSU, working collaboratively toward an agreement for Medicare and Commercial members that would allow them to continue participating in our network. We remain hopeful for a positive outcome.
Frequently Asked Questions
What this means for members
At this time, there are no immediate changes to PacificSource coverage or access to care. OHSU continues to participate in our network while discussions are ongoing. Members should continue to use their benefits as usual.
Is OHSU still in the PacificSource network?
Yes. OHSU remains in our network while discussions continue.
Will Members’ care or appointments be affected?
There are no immediate changes. Members should plan to attend upcoming appointments as planned.
What happens if an agreement is not reached?
If there are any changes to OHSU’s network status, we will notify members in advance and provide guidance on next steps.
What’s next?
We will continue discussions with OHSU and update this page as new information becomes available. Members are encouraged to check back for the latest updates.
At PacificSource, we remain committed to ensuring care is affordable and accessible for the people we serve. Members are welcome to contact us for assistance using the information below:
Commercial members:
Call our Customer Service team at 888-977-9299, TTY: 711 (we accept all relay calls)
Hours: 8:00 a.m. to 5:00 p.m. PT, Monday through Friday.
Email: CS@PacificSource.com
Medicare members:
Call our Customer Service team at 888-863-3637, TTY: 711 (we accept all relay calls)
Hours: 8:00 a.m. to 8:00 p.m., seven days a week from October 1 to March 31, and Monday through Friday from April 1 to September 30.
Email: MedicareCS@PacificSource.com
Visit this page for future updates regarding the status of our contract negotiations with OHSU.