News and updates

All of our COVID-19 information is now in one convenient place on our PacificSource Blog site, and is accessible to everyone.  We will update this site as new information and resources become...

InTouch for Members offers summaries of your healthcare spending and claims for the year. With tax time just around the corner, these two reports can make tallying expenses easier. Or you might use...

The notification contains changes for the Preferred and state-based lists, as well as our medical utilization management criteria (preauthorization, step therapy criteria). See the July 2020 Drug...

Effective for dates of service on and after September 12, 2021, the following updates will apply to the AIM Advanced Imaging Clinical Appropriateness Guidelines. Part of the AIM guideline annual...

Thanks to our EFT (Electronic Funds Transfer) payment option for groups, paying your PacificSource health plan premium can be easier. EFT means one less check to process, as well as easier...

In our continuing effort to expand COVID-19 coverage, PacificSource is now eliminating member cost shares for testing and treatment of COVID-19. Expanded coverage now includes COVID-19...

As we confront the challenges of COVID-19, we remain focused on how best to serve employers, members, and healthcare providers. Collaboration and partnerships are more important than ever. In our...

Agent Bulletin Beginning with July small group renewals, you will receive your renewal materials via our online agent portal, InTouch for Agents . This applies to...

Read the March 27, 2020, letter to providers (pdf) from PacificSource President and CEO Ken Provencher regarding our relief plan for providers. 

See our updated Pharmacy Product Guidelines FAQ.