Your Member Handbook
Use it to see the details about your health coverage.
How your Member Handbook can help
You’ll find complete plan rules and policies in your Member Handbook. Topics include:
- Your benefits
- How to file a complaint or appeal
- Services that limits or need prior approval
- Creating an advance directive
- Responding to a bill from your provider
- Your rights and responsibilities
Download your Member Handbook, based on where you live
Marion and Polk
For members living in Marion or Polk Counties
English (.86 MB PDF)
en español (.92 MB PDF)
Columbia Gorge
For members living in Hood River or Wasco Counties
English (.84 MB PDF)
en español (.91 MB PDF)
Central Oregon
For members living in Crook, Deschutes, Jefferson, or Klamath Counties
English (.85 MB PDF)
en español (.92 MB PDF)
Portland Metro
For Health Share of Oregon members living in Clackamas, Multnomah, or Washington Counties
If you're looking for a Member Handbook in another language, we can help.
Contact our Customer Service team at 800-431-4135, TTY: 711.
Get your handbook in a different format
You can access your Member Handbook in a format that works best for you.
Large print
Audio recording
Oral presentation
Braille
For help with getting your handbook in a different format, contact our Customer Service team.
800-431-4135, TTY: 711
We accept all relay calls.
To see which benefits mentioned in the Member Handbook come with your plan, sign in to your member portal, InTouch.