Using your plan
A guide to using your benefits, knowing your plan’s rules, and finding answers.
Benefit highlights
From care options to specialized wellness programs, see an overview of some of the benefits we offer to help keep our members healthy.
Where to get details about your coverage
Here are three resources where you can view more plan information:
- InTouch, your personalized online member portal
- Your member ID card
- Member Handbook
Your plan policies
Complaints and appeals
What to do when things don’t go your way with your care, your coverage, or payment.
Help with resolving problems
Find answers to your healthcare questions
We’re here to help
800-431-4135, TTY: 711
We accept all relay calls.
Our Customer Service team is here Monday through Friday, 8:00 a.m. to 5:00 p.m.
From October 1st to January 31st, hours extend to seven days a week, 8:00 a.m. to 8:00 p.m.