Emergency care
Coverage includes immediate treatment for severe and life-threatening issues.
For medical or mental health emergencies: call 911 or go to an emergency room
An emergency means care is needed right away to prevent loss of life or to treat severe injuries and symptoms. In cases like these, get help right away. Bring your member ID to the emergency room, and follow up with your doctor after your visit.
About your emergency coverage
- Emergency services are covered 24/7.
- You don’t need pre-approval to go to a hospital in an emergency.
- Ambulance service is covered for one-way transportation during emergencies only. We also cover rides to healthcare appointments.
To see what's covered by your specific plan, sign in to your member portal, InTouch.
Dental emergencies
Your coverage includes treatment for dental health emergencies—things like:
- Extreme pain or infection
- Bleeding or swelling
- Injuries to the teeth or gum
In an emergency, call your dentist. Learn how to identify your dentist and dental plan.
Mental health emergencies
If you’re having a mental health crisis or feel you might hurt yourself or someone else, call 911 or go to an emergency room.
Other mental health resources:
- Call the National Suicide Prevention Lifeline:
988, TTY: 711. - Get help locally and find crisis-specific support.
Need advice now? Ask a nurse
Our 24-hour NurseLine is always open, to give you health advice when you need it.
855-834-6150, TTY: 711
We accept all relay calls.